Frequent Questions
How can I pay?
We accept Paypal, or Major credit cards via Paypal
Can I send Dangerous Goods?
We do not accept Dangerous Goods
What Items can not be sent?
We do not send Dangerous goods, Unpackaged items, or any item that exceed 4 metres in length.
What do I do once I have paid for the booking?
Once you have booked and paid for the booking you will receive an attachment of shipping label/consignment note via email. You need to print out this shipping label and stick it on to your carton.
I have heavy items over 35kgs what should I do?
Items that exceed 35kgs must be packed on a skid or pallet, and must have a forklift at both the sending & receiving addresses. If your item is over 35 kg's and you do not have a pallet, you must ensure there is sufficient assistance to load and/or unload the vehicle. Failure to have the assistance required will result in either a Futile pickup or Re-delivery fee.
Another option where the contents can be split is to pack the item into multiple cartons. Each carton should weigh under 35kgs.
I have a question that is not answered here
Please contact us via live support and ask one of our friendly operators. In the event that all operators are busy please send us an email.
